Who we are
Trent View Cat Groomer Ltd is registered in England and Wales and has it’s registered office at:
Trent View Cottages
This policy will explain what information we collect about you and how we use it.
The information we collect and how
Trent View Cat Groomer Ltd takes privacy seriously, and only uses the information we collect to provide our services. We do not share or sell the information we collect for any purpose. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years.
For transparency, listed are the business services we provide and how each service uses the information we collect.
Cat related services:
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details and your pets’ information. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your choices for your cats’ fur. We consider that you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing, we may be required to ask questions related to your cats’ medical history. We will obtain your consent prior to storing information related to medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service and how we need to groom your cat, things like micro-chips for example need to be detailed so we can be aware of the chip under the skin whilst grooming.
Appointment confirmations and reminders:
We will often contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but you may opt-out at any time.
Appointment ratings and reviews:
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but you may opt out at any time.
We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but you may opt out at any time.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your cats birthday, the fact we miss you (you have not visited for 3 months) and other special occasions like competitions and Christmas. You can opt out of receiving marketing material at any time.
Data processors and data locations:
We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise.
You may contact us at firstname.lastname@example.org to:
• Request information we have stored about you.
• Request we remove all identifying information about you.
• Make a complaint.
You may come across hyper-links on this site. These hyper-links may take you to sites operated by other organisations which you agree we are not responsible for. When preparing our website we have taken every care possible. However, we have no control over any of the information you can access via other web sites and, in particular, we are not responsible for the privacy policies adopted by such other websites. Therefore, no mention of any organisation, company or individual to which our web site is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of Trent View Cat Groomer Ltd.
All design, text, graphics and arrangement thereof, are the copyright of Trent View Cat Groomer Ltd or of other copyright owners. Any unauthorised reproduction of the contents of this site without the prior written permission of Trent View Cat Groomer Ltd is strictly prohibited.